Warranty Terms
1-year warranty on the whole e-bike, lifetime spare-parts supply. Warranty coverage, exclusions, and claim process are documented with the quotation and order documents.
// LOGISTICS & EXPORT SUPPORTFrom our line
From our line
to your warehouse.
Factory-direct shipping in EXW, FOB, CIF, or DDP terms. Region-specific lead times, 40HC container planning, export documentation, warranty, and spare-parts support coordinated through one export team.
11+EXPORT MARKETS
EXW / FOB / CIF / DDPINCOTERMS
48 hQUOTE TIME
Request a Shipping Quote →
Need container details first?Download shipping guide (PDF) →
// 01 — INCOTERMS
Choose the shipping term that fits your network.
EXW, FOB, CIF, and DDP are all quoted per order — the term, port, and charge split you confirm is documented in the quotation before production starts.
EXW · BUYER-ARRANGED FREIGHT
Ex-Works
Arrange pickup from our production base in Heshan, Jiangmen. You control the freight and customs process.
FOB · BULK BUYERS
Free On Board
We deliver to the port of Shenzhen and load your cargo onto the nominated vessel. A common structure for bulk buyers.
CIF · DISTRIBUTORS
Cost, Insurance & Freight
We deliver to the destination port with marine insurance included. Confirm destination charges with your broker.
DDP · NEW MARKET LAUNCHES
Delivered Duty Paid
We deliver to your door with duties and taxes prepaid — one landed price, no customs work on your side. Door-to-door transit and customs brokerage handled by our forwarder network.
// 02 — CONTAINER LOADING
Plan the 40HC load before booking freight.
SKU-specific packing plans help estimate container utilization. Actual units depend on model mix, carton dimensions, accessories, and loading method.
L1 COMMUTER · 40HCBY SKU
L2 CITY · 40HCBY SKU
M26 MOUNTAIN · 40HCBY SKU
CS04 · 40HCBY SKU
MIXED SKU · 40HCBY SKU MIX
// 03 — LEAD TIMES
Days from PO to destination.
Ranges are planning estimates for sea or air freight and should be confirmed against the destination, season, carrier, and selected Incoterm.
REGION
PRINCIPAL PORTS
PORT-TO-PORT (SEA)
AIR (DOOR-TO-DOOR)
EU
Rotterdam · Hamburg · Antwerp
28–35 days
12 days
US (West Coast)
Long Beach · Oakland
22–28 days
8 days
US (East Coast)
New York · Savannah
30–35 days
10 days
LATAM
Manzanillo · Santos · Buenaventura
35–42 days
14 days
APAC
Singapore · Sydney · Tokyo
8–14 days
4 days
Middle East / Africa
Jebel Ali · Durban · Lagos
25–35 days
10 days
* Lead times assume deposit received, artwork approved, and production slots confirmed. Freight timing varies by destination and carrier.Updated 03.2026
// 04 — AFTER-SALES
Support that continues after delivery.
Each order can include warranty terms, spare-parts planning, technical documents, and a named support contact. Response times and language coverage are agreed by project.
Spare Parts Planning
Recommended spare-parts list for each shipment. Fast-moving parts can be quoted and reordered against the approved SKU list, subject to availability and lead time.
Technical Support
Named technical contact with video-call support. Troubleshooting support by email, WhatsApp, WeChat, or scheduled video call for qualified orders.
Repair Documentation
Repair guides, exploded diagrams, and dealer training materials. Service documentation can be prepared for the selected model and market, with language and format confirmed by project.
// 06 — SHIPMENT SUPPORTPlan your
Plan your
next shipment.
Choose a freight call or request the shipping guide. Reply confirms the Incoterm, ports, lead times, documents, and the next action for your order.
EXPORT DESK
Reach the freight team directly.
EMAILlead@clipclopbike.com
PHONE+86 136-4081-0488
WHATSAPP+86 136-4081-0488
HOURSMon–Fri · 09:00–18:00 GMT+8