Account manager
One point of contact from kickoff to delivery. Tracks your brief, approvals, and next actions.
// OEM / ODM PROCESS
From brief to shipment. Six clear steps.
Know the owner, the output, and the timeline before production starts.
// THE PROCESS
One owner and deliverable at every step.
A clear path from first inquiry to approved sample, bulk production, and export documentation.
01
INQUIRY
Share your target market, use case, expected volume, and product requirements.
02
QUOTATION
Receive unit pricing, tooling requirements, MOQ, lead time, and payment terms for review.
03
SAMPLE
Review a functional sample in the agreed specification before bulk production.
04
TESTING & APPROVAL
Confirm the applicable tests, documentation, open issues, and final production specification.
05
PRODUCTION
Bulk production follows the approved build sheet with in-process QC and status updates.
06
SHIPPING
Packing, loading, export documents, and the selected FOB, CIF, or DDP plan are confirmed.
// COMMUNICATION
One owner. Weekly visibility.
Named account manager, regular production reports, factory video reviews, and business-hour support for the agreed project scope.
Production reports
Build-sheet status, production photos, exception notes, and the next planned actions.
Factory video reviews
Walk the line on a scheduled video call. Sample reviews, batch sign-off, and exception handling in one session.
Language support
English support is standard; Spanish, German, French, and additional languages arranged on request.
// TIMELINE EXPECTATIONS
Know sample and bulk timelines before you commit.
SAMPLE3–4 WEEKS
Day 0 — brief received. Day 1–2 — itemized quote. Day 3–15 — sample built. Day 16–20 — sample shipped. Day 21–30 — testing and approval. Sample cost: quoted separately and credited against a confirmed bulk order where agreed.
SHIPPINGDHL / FedEx / UPS by quote
BULK ORDER45–60 DAYS
Day 0 — PO confirmed and deposit received. Day 1–5 — PO locked and materials ordered. Day 6–25 — production with in-process QC. Day 26–35 — assembly and final QC. Day 36–45 — packaging and loading preparation. Day 46–60 — freight transit, based on destination and term.
SHIPPINGFOB Shenzhen / CIF / DDP
// PAYMENT & TERMS
Clear terms before production starts.
Standard payment terms are quoted per project. Typical structure: deposit to release materials, balance against agreed shipping documents. The applicable Incoterm, destination, customs responsibilities, and related charges will be agreed by both parties and documented in the quotation.
// KICK OFF
Send your brief. Get the plan.
Reply includes feasibility, MOQ, lead time, payment basis, and the next step for your project.